@soozyquoo Hi Sue, I'm very sorry but we don't cover your post code. You'll need to speak to Scottish & Southern Electricity.
2 hours ago
@NowJacqueline I'm more than happy to delete all of your details from our systems,unfortunately I can't search by email only address details
2 hours ago
@NowJacqueline Thanks very much, could you also DM over your postcode and property number? This will allow me to search our system.
5 hours ago
@NowJacqueline I'm really sorry you're recieving these emails. If you can DM over your email address I will remove it from our system?
5 hours ago
@MuradQureshiLDN Hopefully sooner but yes our permit from the local council ends on the 30th. - Roland
6 hours ago
@MuradQureshiLDN Hi Murad, our permit for works at this site ends on the 30th March so we've got until then to complete works. - Roland
6 hours ago
@SouthernAugust Hi Michael - could you dm the postcode please? I'll find out for you. Rob
6 hours ago
@dexter_k No worries - hope it's sorted swiftly for you. Rob
7 hours ago
@dexter_k Hi Darryl - I'm sorry but that's outside of our area. You'll need to speak to @ssencommunity or call on 0800 072 7282. Rob
7 hours ago
@BeckyHendry Oh okay, could you please send over your full address and we'll see what's going on for you - Ben
9 hours ago
@BeckyHendry >> lights and sockets? How long has this been happening? Ben
9 hours ago
@BeckyHendry Hi Rebecca, sorry to hear about this. We're not aware of anything in that area at present. Is all of your power affected >>
9 hours ago
@DJPalsyP ...This shouldn't go on for too much longer however. Let us know if you need any more information. Rob
11 hours ago
@DJPalsyP Sorry about this Peter, we find as engineers divert power there can be flickering/short interruptions in outlying areas...
11 hours ago
Happy Monday all :) Rob, David and Ben are here to help, if you have any problems with your power let us know. #soonbefriday
11 hours ago
@DJPalsyP Indeed. It would be enough to wake any one up with a start. Lee
16 hours ago
@DJPalsyP Sorry to hear that Peter. If you DM me your address I will have a look to see what has happened. Lee
16 hours ago
@katieeelouise94 Sure, Can you DM me your postcode and I will see what's going on for you? Lee
19 hours ago
@katieeelouise94 Sorry to hear that Katie. I am sure they are carrying out emergency repairs. Have you asked them how long they will be?
19 hours ago
@Charliec87 I'm glad you enjoyed it. It could have been all over for that chicken, if it wasn't for our engineers #NotAllHeroesWearCapes
21 hours ago
@Nelson_Fish_Del > get this sorted. - Roland
23 hours ago
@Nelson_Fish_Del Dan can you please DM us your address as well as a contact number so I can arrange for an adviser to call you and <
23 hours ago
@Charliec87 That is a beautiful view Charlie. Not going to lie, I'm quite jealous. I'm glad to hear your power is back on though. - Roland
23 hours ago
@Charliec87 I agree with you there. Our engineers are estimating by 20:30 to have all power back on so not long to go now.
1 days 11 minutes ago
@Charliec87 > store it in their fridge for now until your power comes back on? -Roland
1 days 44 minutes ago
@Charliec87 I do indeed Charlie. Happy Mothers day to your mother. I hope she's had a great day. What about neighbors? Are you able to <
1 days 45 minutes ago
@SarainLondon Hi Sara, can you please DM me your full post code so I can look into this for you? - Roland
1 days 1 hours ago
@Charliec87 That looks like a great chicken. Have you got any family/friends that might let you use their oven for a while?
1 days 1 hours ago
@Charliec87 You're welcome Charlie. We're here 24/7 if you need us again. - Roland
1 days 1 hours ago
@Chrisbobfletch Hi Chris, can you please send me your contact number & address so I can arrange for an adviser to call you and explain this.
1 days 1 hours ago
@Charliec87 >assigned to this. If you'd like SMS updates, please DM us your number. - Roland
1 days 1 hours ago
@Charliec87 Hi Charlie, sorry to hear you've got no power. We believe that a fuse has blown at the local substation. We've got engineers <
1 days 1 hours ago
Good afternoon all. Roland, Chris and Josh here till 23:00 to answer any power related questions you might have.
1 days 2 hours ago
@Nelson_Fish_Del Do you know the name of the lady you were in contact with? Josh
1 days 5 hours ago
@Nelson_Fish_Del EDF etc). Was it regarding the service head/cutout for the incoming supply, as we do upgrade these when necessary? >
1 days 5 hours ago
@Nelson_Fish_Del Hi Dan, I'm sorry you've lost the email. We don't change electricity meters, that would be down to the supplier (EON, BGas,
1 days 5 hours ago
@Hayhonew Hi Hayley, sorry to hear this. Could you DM me a postcode so I can look into this for you? Thanks - Steph
1 days 6 hours ago
Good morning, @Superfast72 If you contact @Brent_Council they will be able to help with this as it's on the street & not in the substation.
1 days 7 hours ago
@Kizzy100 with progress and a timeframe as soon as we get one. Apologies again, Kev
1 days 7 hours ago
@Kizzy100 That's all we know at the moment but if you DM me a number I can set up free text alerts to keep you updated -
1 days 7 hours ago
@Kizzy100 Hi Neil, sorry to hear you are off. We are just getting calls in from the area and will get engineers on the way shortly. -
1 days 7 hours ago
@musicscores Thanks - Could you DM me some location details including a postcode and I'll see what I can do? Thanks - Steph
1 days 7 hours ago
@musicscores Hi, sorry to hear this. It may sound like a silly question but are the poles ours or do they belong to BT do you know? - Steph
1 days 7 hours ago
@sebitamanya Glad to hear it. Sorry for all the inconvenience and hope you have a good day. Kev
1 days 11 hours ago
Good morning and don't forget to put your clocks forward! Kev and Steph are back to take your powercut related questions until 2pm.
1 days 12 hours ago
@j_jackieboo22 I think that's the best way to do it! Take care Jackie. Aaron
1 days 18 hours ago
@j_jackieboo22 > here 24/7 - Roland
1 days 19 hours ago
@j_jackieboo22 Glad to hear you're back on. Yes night sky looks so much better once lights are affected. Any further issues Jackie, we're <
1 days 19 hours ago
@harryfishpond You're welcome. Any further issues, we're here 24/7 - Roland
1 days 19 hours ago
@harryfishpond > fault in order to restore power quicker. Sorry for the inconvenience this has caused you. - Roland
1 days 19 hours ago
@harryfishpond Hi Dave, we had an underground fault in the area. Our engineers arrived on site & managed to divert power around the <
1 days 19 hours ago
@j_jackieboo22 That's great to hear your power's back on. If it goes off again, please do let us know. - Roland
1 days 19 hours ago
@olihtweet > your number & first line of address so I can arrange for an adviser to contact you and get this logged. - Roland
1 days 19 hours ago
@olihtweet Hi Oli, sorry to hear you're having issues with your power. We aren't aware of any faults in the area. Can you please DM me <
1 days 19 hours ago
@JD_ActionCOACH > have you back on. Can we update you with texts in the mean time? - Roland
1 days 20 hours ago
@JD_ActionCOACH Hi, sorry for the power cut tonight. Engineers are en route to an underground cable fault. We estimate 23:00-00:00 to <
1 days 20 hours ago
@deshminder If you've got any further issues than just let us know. We're here 24/7. You can also call our call center on 105. - Roland
1 days 20 hours ago
@deshminder > are aiming to have all power back on by 00:00. If you'd like text updates, please DM us your number.
1 days 20 hours ago
@deshminder Hi, I'm very sorry but yes there's a fault in the area. We have an underground fault in which engineers are en route and <
1 days 20 hours ago
@deshminder Hi, can you please DM us your full post code so we can look into this for you?
1 days 20 hours ago
@Suepersonic Hi Susan, I've just replied back to your DM. - Roland
1 days 20 hours ago
@LisaGoold Thank you for sharing Lisa. Hopefully not long before we can get everyone back on.
1 days 20 hours ago
@CatFereday No problems. if you need us again, we're here 24/7.
1 days 20 hours ago
@CatFereday <with texts? If so please DM your number. Thanks. Aaron
1 days 20 hours ago
@JealMadeline Hi, sorry to hear you've got no power. Can I take your full post code so I can look into this for you?
1 days 20 hours ago
@CatFereday Hi. Sorry for the power cut tonight. We an underground cable fault. We are now arranging engineers to attend. Can we update you>
1 days 20 hours ago
@CatFereday Hi, sorry to hear you've got no power. Can I take your full post code so I can look into this for you?
1 days 20 hours ago
@AngryZoologist Hi, sorry to hear you've got a power cut. Can you please DM us your full post code so we can look into this for you?
1 days 21 hours ago
@Nigel1607 You're welcome. If you need us again Nigel, we're here 24/7 and happy to help. - Roland
1 days 21 hours ago
@Nigel1607 > aiming to have all power back on by 21:30. Would you like SMS updates? If so, please DM us your number. - Roland
1 days 21 hours ago
@Nigel1607 I'm sorry to hear you're still without power Nigel. We've got an underground fault in which our engineers are on site & are <
1 days 21 hours ago
@CllrAndyColes I agree Andy. I've passed this to the Maintenance Managers for the area so they'll pick this up on Monday. - Roland
2 days 1 hours ago
@hob_rob No problem Rob, just glad to hear that your power's back on. Enjoy the rest of this sunny Saturday. - Roland
2 days 1 hours ago
@CllrAndyColes Thank you for all your help Andy.
2 days 1 hours ago
@hob_rob Yes we can Rob . Can you please DM us their details and I'll arrange for an adviser to contact them shortly. - Roland
2 days 1 hours ago
@hob_rob > Are you able to check your electric meter and see if there are any lights,numbers or movement? - Roland
2 days 1 hours ago
@hob_rob Hi Rob, sorry to hear you've got no power. I've had a look on your job and it seems that they've switched everyone back on. <
2 days 1 hours ago
@CllrAndyColes Thank you for your details. We will look into this. If we require any further information, we'll let you know.
2 days 2 hours ago
@CllrAndyColes Thanks for the details, don't know where that is, but no doubt someone from the area will know. Could I get a contact number?
2 days 2 hours ago
@CllrAndyColes (& sub number if you've got it) & a contact number? I'll pass this over for Monday & they'll be in touch, is that okay? Josh
2 days 3 hours ago
@CllrAndyColes Hi Andy, I'm sorry this is the case, we'll certainly look into this. Would you be able to DM over the substation location >
2 days 3 hours ago
@soswebber Are you receiving the text updates? Just checking in case there is a fault at our end.
2 days 5 hours ago
@soswebber The estimate at the moment is between 14:30 and 15:30 if all goes to plan. -
2 days 5 hours ago
@soswebber < this information should have been sent over in a text? Have you not received this? Thanks - Steph
2 days 6 hours ago
@soswebber Hi Paul, sorry you're still without power. A fault on an underground cable has been identified as the cause of the power cut >
2 days 6 hours ago
@red_hed_ Sorry to hear this, could you DM me the full address so I can find out what's happening for them? Thanks, Kev
2 days 6 hours ago
@AnitaaAnderson Oh sorry, I thought you meant you were off now. Sorry about this. If you Dm me the full postcode I will find out for you.
2 days 7 hours ago
@sebitamanya Glad to hear it and we are always on here if you need to come back to us at all.
2 days 7 hours ago
@AnitaaAnderson Hi Anita, I can't see that we are aware of a fault in that area this morning. can I ask how long you have been off for? Kev
2 days 7 hours ago
@sebitamanya Sorry for the disruption Sebastian. I have set you up for the updates now and they should start any second. Apologies again,Kev
2 days 7 hours ago
@sebitamanya I completely understand that - Our engineers will be digging the road to access the faulty cable so they can repair it today
2 days 7 hours ago
@sebitamanya < 14:00 and 15:00. Are you being updated with progress? Thanks - Steph
2 days 7 hours ago
@sebitamanya < issues as a fault on an underground cable, which they are in the process of fixing. They're aiming to have power on between >
2 days 7 hours ago
@sebitamanya Hi Sebastian, so sorry for the further disruption. It appears that our engineers have now identified the cause of the recent >
2 days 7 hours ago
@antnee78 < for an engineer to attend ASAP. Thanks - Steph https://t.co/h5yablCpTS
2 days 8 hours ago
@antnee78 If you could DM a contact number, I'll get someone from our Faults team to call and get this logged for you. We can then arrange >
2 days 8 hours ago
@antnee78 Thank you - I can't see anything that we're aware of. Is you power currently off at the moment? Thanks - Steph
2 days 8 hours ago
@antnee78 Hi Anthony, sorry for any issues. Could you DM your full postcode so I can have a look into this for you? Thanks - Steph
2 days 8 hours ago
@soswebber < to a booklet which contains tips for what to do in a power cut. Page 15 is about looking after fish https://t.co/C4ca4wVMU3
2 days 9 hours ago