@algarithm >>you further with texts at all? If so please DM your number. Thanks. Aaron
2 minutes ago
@algarithm Hi Tom. Sorry about the power cut. We are aware of a substation fault. We are now arranging engineers to attend. Can we update>>
3 minutes ago
@Graeme_Harvey Oh good. Sorry once again Graeme. Aaron
42 minutes ago
@Graeme_Harvey I'm so sorry. Is your power back on now? Aaron
46 minutes ago
@jfparis Hi. Thanks for bringing this to our attention. I'll have this sent over to the engineer to ensure this doesn't happen again. Aaron
47 minutes ago
@TillyManners back between 19:30 and 20:30. Again sorry for the situation. Dave
51 minutes ago
@TillyManners >> We have found the fisrt one and repaired this but we are still locating the second fault. We're hoping to have power >>>
52 minutes ago
@TillyManners Hi, i'm really sorry about this situation there. Our engineers are on site working but we have found 2 fault on the network
52 minutes ago
@sn0w33 @gillyannefox That's great news. Really sorry for the disruption. Dave
54 minutes ago
@gillyannefox @sn0w33 Hi. It seems we were removing the generator after completing repairs. Are you on now? Aaron
57 minutes ago
@cameronterry2 Hi Cameron, i'm sorry about this our engineers have turned the power off from the generators to put you back on main supply.
57 minutes ago
@Graeme_Harvey I'm so sorry about this Graeme. Our engineers have turned the power off from the generators to put you back on main supply.
59 minutes ago
@Reach4theBucks Ok no problem. If you can DM me your full address, postcode and mobile number i'll link this in for you. Dave
1 hours ago
@FoxPeterpfox67 Hi Peter. I'm really sorry about this. Can you DM me your full address and postcode and i';ll look into this for you. Dave
1 hours ago
@seagullsuk Can you follow us? That way I can DM you. Thanks. Aaron
1 hours ago
@Reach4theBucks at having power back between 19:30 and 20:30. Would you like to be set up for our free text message service? Dave
1 hours ago
@Reach4theBucks Hi, really sorry about the situation. We have a large power cut in the area. Engineers are en route and looking >>>
1 hours ago
@ed_synnott We can't always guarantee tweet updates Ed. Please come back to us if you have any questions. Aaron
1 hours ago
@80schickx You're Welcome. Have a great weekend. Aaron
1 hours ago
@80schickx Great news Nicola! You can enjoy your Saturday night now. We're here 24/7 if you need us again. Aaron
1 hours ago
@80schickx Hi Nicola. Sorry for the power loss. We have just got the majority of power back on. Are you still off? Aaron
1 hours ago
@ed_synnott <<can we update you with texts? If so DM your number. Thanks. Aaron
1 hours ago
@ed_synnott Hi Ed. Sorry for the power loss. Engineers are en route to a substation fault. We estimate to have you back on for 19:30-20:30>>
1 hours ago
@sn0w33 Hi. We are aware of the issues there. Engineers are working on the fault and the generators should be removed tonight. Aaron
1 hours ago
@dannybills2126 You can DM me now Dan, thank you.
3 hours ago
@Mills1970Mills I am sorry for this, please let us know if we can help any further.
3 hours ago
@Maisonpeach We have completed work now and all power has been restored, thank you and sorry for the disruption.
4 hours ago
@Maisonpeach We believe we have just restored all power in your area, are you still off supply?
4 hours ago
@dannybills2126 Can we call please Dan to clarify this?
5 hours ago
@dannybills2126 It is not our electrician Dan, we are the distribution company. Our engineer attended on the 14th.
6 hours ago
@themarkstern the power back on between 19:30 and 20:30 because of this. Would you like free SMS updates at all? DM us a mobile number is so
6 hours ago
@themarkstern >>replaced today before we can restore the power. There is a lot of work involved and at the moment we're estimating to have>>
7 hours ago
@themarkstern Hi there Mark, sorry for this. We have some faulty underground network equipment in the Hunter Close area which need to be>>
7 hours ago
@dannybills2126 Hi Dan, has your electrician retested from where our engineer labelled?
7 hours ago
@mwoods1979 If you haven't received a letter it would suggest that you will not be affected by this Mark. Thank you.
7 hours ago
@mwoods1979 Hi Mark, did you receive a letter? If not I can look by your address. Luke.
7 hours ago
@iram_sapwap Thanks Iram, sorry for the typo. Have a great weekend.
8 hours ago
@BrightonRockPro No problem, easily done. Have a good weekend, Luke.
9 hours ago
@BrightonRockPro Good morning, sorry to hear this. We do not have anything reported at present. Have you checked the trips and meter?
9 hours ago
@Mills1970Mills Hi there. Its possible we didn't have the staff available during the week but I'm sorry for the disruption caused by this.
10 hours ago
@TheSchoolboy All done for you. I'm so sorry you're still off but our team will work as quickly as they can to get you back on. Will
10 hours ago
@TheSchoolboy estimating to have the power back on between 11:30 and 412:30. Would you like me to link your number in for SMS updates again?
10 hours ago
@TheSchoolboy So sorry for this Robin. We had to send a specialist team to continue with the work but they have arrived. At this stage>>
10 hours ago
@edfenergycs @iram_sapwap Hi Imarn, if you need any further help then let us know. Will
11 hours ago
@lisareinelt Morning Lisa, sorry to hear you're without power. Could you DM us your full postcode and we'll look in to this for you? Will
12 hours ago
@TheSchoolboy ..substation and continue investigating. We'll get your power back on ASAP - sorry for all the disruption this morning Robin.
13 hours ago
@TheSchoolboy Then not a problem, still most certainly an problem outside the property. We're arranging engineers to re-attend the...
13 hours ago
@TheSchoolboy It shouldn't make a difference Robin, I assume by no power to it you mean there's a blank display, no lights etc? Rob
14 hours ago
@TheSchoolboy My colleague Barbara will be calling you shortly Robin - Rob.
14 hours ago
@TheSchoolboy ...I'll ask a colleague from the faults team to give you a call about this, as an engineer may need to attend. Rob
14 hours ago
@TheSchoolboy Okay Robin, no one else has called in about this (but it is very early) - would you mind DMing me your address and a tel.no...
14 hours ago
@TheSchoolboy Hi Robin - engineers have advised power was restored to the area at approx. 03:10. Has your power not come back on? Rob
15 hours ago
@TheSchoolboy Okay Robin, if you need any more info just let us know. Rob
20 hours ago
@TheSchoolboy No worries, would you like SMS updates for some entertainment? Better get out the good stuff ey Robin! Ben
20 hours ago
@TheSchoolboy Hi Robin, so sorry about this. Engineers are aiming to have power back between 01:30 and 02:30 - Ben
20 hours ago
@_aylesbury I agree, I even bet he has shared in them!
21 hours ago
@_aylesbury I'll do it now! He's love this...
21 hours ago
@_aylesbury Corrr!! He's back in at 6am tomorrow morning ;) - Ben
21 hours ago
@LA__x Hi Lesley-Anne, could you DM over your postcode and we'll be able to check this out for you? Ben
22 hours ago
@LizzieLee73 You're welcome Lizzie, so sorry about the interruption - Ben
23 hours ago
@FoxPeterpfox67 Glad you're all back on Peter, sorry for the interruption #chinesethisend
23 hours ago
@gillyannefox Thank you Gill :) - Ben
23 hours ago
@gillyannefox Excellent news, sorry for the interruption Gill. Hope you have a lovely dinner and evening - Ben
23 hours ago
@BenedictKonst Thank you very much for the kind words Benedict! Hopefully you're all back on now and can enjoy Friday? Ben
23 hours ago
@ryancharles123 >> keep you updated via SMS updates - Ben
23 hours ago
@ryancharles123 Hi Charles sorry to hear about this. We don't have an estimated time at present but if you DM your mobile we can >>
23 hours ago
@huk_tw Hi Huk, sorry to hear about this. Could you DM over your postcode and we'll check this out for you - Ben
23 hours ago
@AlysonReay Glad to hear it! Let us know if you need anything. Aaron
23 hours ago
@_qwoff Hi Qwoff so sorry about this. We have engineers on site and aiming to have power back on between 23:00 and 00;00 - Ben
23 hours ago
@zaarito Excellent news, we've diverted some power around the faulty section. Sorry for the interruption tonight - Ben
23 hours ago
@sn0w33 The website may take a little while to update I'm afraid Sash as we believed it all to be back on - Ben
23 hours ago
@sn0w33 Not all bad ey! We're aiming to have everyone back on between 19:30 and 20;30 - Ben
1 days 2 minutes ago
@idnby Sorry about the power cut Ian. Can we update you with texts? Please DM your number. Thanks. Aaron
1 days 5 minutes ago
@gillyannefox Hi Gill, sorry to hear about this. Please could you DM over your postcode and we'll check this out for you - Ben
1 days 9 minutes ago
@simmodangfc Hi Daniel, so sorry about this. We're liaising with our engineers as we speak further info to follow - Ben
1 days 9 minutes ago
@sn0w33 Oh no! We're liaising with our engineers as we speak so sorry Sash! Ben
1 days 11 minutes ago
@AlysonReay >> SMS updates please DM over your mobile number - Ben
1 days 11 minutes ago
@AlysonReay Hi, engineers are on site however due to reports of a fire we're unable to offer an estimated time at present. if you'd like >>
1 days 11 minutes ago
@Peteriches2 If you could direct message over your mobile number so SMS updates - Ben https://t.co/h5yablCpTS
1 days 35 minutes ago
@LizzieLee73 >> engineers are on site. If you'd like SMS updates please DM over your number. Sorry for any problems - Ben
1 days 39 minutes ago
@LizzieLee73 Hi Lizzie, we're getting a lot of calls from that area. Reports of a fire I'm afraid, no estimated time of repair until >>
1 days 40 minutes ago
@Peteriches2 <texts? If so DM your number. Thanks. Aaron
1 days 43 minutes ago
@Peteriches2 Hi. Sorry for the power loss. We are aware of an overhead network fault. Engineers are on their way. Can we update you with>
1 days 43 minutes ago
@Amycrowder_ We've received conflicting reports as to what's on fire however seems there is a fire out there yes - Ben
1 days 49 minutes ago
@HardwickRalph @thameswater That's a lot of water! Ben
1 days 56 minutes ago
@Amycrowder_ Ah okay no worries. We'll keep you informed and hopefully shed some "light" on this very soon for you :) - Ben
1 days 57 minutes ago
@jbt72 Would you like SMS updates to keep you informed? Please just DM over a mobile and we'll do the rest - Ben
1 days 1 hours ago
@Amycrowder_ Would you like SMS updates to keep you informed? Please just DM over a mobile and we'll do the rest - Ben
1 days 1 hours ago
@jbt72 Hi, sorry to her about this. We're getting calls in as we speak. We'll have some info soon for you - Ben
1 days 1 hours ago
@HardwickRalph @thameswater Thank you for letting us know Ralph - Ben
1 days 1 hours ago
@Amycrowder_ Hi Amy, sorry to her about this. We're getting calls in as we speak. We'll have some info soon for you - Ben
1 days 1 hours ago
@HardwickRalph @thameswater Oh right. Nothing we're aware of this end I'm afraid Ralph - Ben
1 days 1 hours ago
@HardwickRalph Hi Ralph, not aware of anything this end at the moment. Can I ask where you got this from please? Ben
1 days 1 hours ago
@sn0w33 Hi Sash, thank you very much for the kind words. Have a great weekend - Ben
1 days 2 hours ago
@TheGriffinN20 So sorry about that, could you please DM over your address and contact details and we'll raise this for you now - Ben
1 days 4 hours ago
Afternoon all, the weekend is nearly here. If you need us it's Ben, Josh and Aaron here today to help with any powercut related questions.
1 days 4 hours ago
@sn0w33 @JessicaReeks straight away. Apologies again, Kev
1 days 4 hours ago
@sn0w33 @JessicaReeks I am really sorry and if the hire company can get the generators there any quicker we will obviously connect them up -
1 days 4 hours ago
@TheGriffinN20 @NewPubCo Oh ok, did they give you a reference number by any chance? If not, do you remember who you spoke to?
1 days 4 hours ago