@kaye_alan Fingers crossed for you Alan. Thank you for bearing with us, apologies again - Sammy
15 minutes ago
@kaye_alan Hi Alan, engineers are on site, at the latest we are hoping to restore power by 12:00. Sorry you've had to wait so long - Sammy
35 minutes ago
@millihill Hi Milli, can you DM me your postcode and i will look into this for you? Many Thanks - Sammy
38 minutes ago
@itslynnjustlynn 105 from a landline or mobile is fine, the number is free of charge. Any problems 0800 31 63 105 is the alternative - Sammy
1 hours ago
@itslynnjustlynn if still no joy, please contact our Faults Team on 105 who will be happy to help. Many Thanks - Sammy
1 hours ago
@itslynnjustlynn Hi Lynn, i cant see a known fault in your area. Have you tried resetting trip switches? (1/2) - Sammy
2 hours ago
@sharoneclane That's great news Sharon! we are really sorry for any disruption this caused. Hope you have a lovely weekend. - Sammy
2 hours ago
@countessian We understand that must have been far from ideal! The good news is the power is back, so hope you can enjoy your weekend! Sammy
2 hours ago
@countessian Hi Rachel, That's fantastic news, we are really sorry for the disruption this caused you. Have a lovely weekend! - Sammy
2 hours ago
@sharoneclane Hi Sharon, We are aware of a fault in your area. Hoping to get power back on for 08:00. Sorry for the disruption - Sammy
2 hours ago
@countessian Ok that's no problem. Would you like us to call you still? Dave
4 hours ago
@countessian like us to call you to discuss options avaliable what we can do for you. Dave
4 hours ago
@countessian Rachel i'm so sorry for this and you're not a bad mother i totally understand where you're coming from. Would you >>>>
4 hours ago
@countessian wise so you're not near the noise? Dave
4 hours ago
@countessian on the underground network which we need to dig up and locate in order to restore. Is there anywhere you can go family >>>
4 hours ago
@countessian Im so sorry about this Rachel, our engineers thought that they had repaired the problem but found that there is a fault>>>
4 hours ago
@countessian That's great news, any updates we receive from the engineers on site you'll get an update about whats happening. Dave
6 hours ago
@countessian If you need to find out whats happening please come back to me and i'll find out for you. Dave
6 hours ago
@countessian Thank you for the information. That's no problem. Again i'm so sorry about the situation there. I'll do this for you now. Dave
6 hours ago
@countessian are set up but if you can DM me your mobile number i'll make sure its all linked in for you. Dave
6 hours ago
@countessian I'm so sorry for this Rachel especially how cold it is at the moment and the situation you're in. It does sound like you >>>
6 hours ago
@countessian looking to have power back between 03:00 and 04:00. Would you like to be set up for our free texts message service? Dave
6 hours ago
@countessian Hi Rachael, i'm so sorry for this we have a large power cut in the area. Engineers are on site and >>>>
6 hours ago
@GoldsmithJ power is back. Have a great weekend. Dave
8 hours ago
@GoldsmithJ That's no problem Joseph there's no need to apologise i'd feel exactly the same in the situation. So glad that >>>
8 hours ago
@tee83 still don't have and estimated timefrane at present. So sorry about this. Dave
9 hours ago
@tee83 Hi Tony, really sorry about the situation there. Our engineers are on site working on the faulty overhead equipment but we >>>
9 hours ago
@gizmouk Thank you so much for the kind words Dave. They are really appreciated. Have a great weekend. Dave S
9 hours ago
@DWMElectrical Hi, thanks for bringing this to our attention. Could you DM a contact number & we'll arrange a call to get this logged? Steph
10 hours ago
@kaye_alan tomorrow. Again i'm so sorry about the situation there and understand how fustratng this is. Dave
10 hours ago
@kaye_alan work load we need specialist engineers to head to site and repair the faulty overhead equipment. This now won't be till >>>
10 hours ago
@kaye_alan Hi Alan, i'm so sorry about the situation. Our engineers have worked hard to restore your power but due to the extensive >>>
10 hours ago
@whattodo19 about the disruption this caused. Have a great weekend. Dave
10 hours ago
@whattodo19 That's great news Abby, im so pleased that everything is back for you. I'm so sorry >>>
10 hours ago
@Big_Jules situation but sounds like a nice meal. Have a great weekend . Dave
10 hours ago
@Big_Jules That's great news Jules i'm so please all power is back for you. Oh i know it was a horrible >>>>
10 hours ago
@SA12USH Could you DM your full address please Shirley so I can look into this further for you? Thanks - Steph
10 hours ago
@whattodo19 Hi Abby, really sorry about the situation. Our engineers believe all power should now be back on in the area. Are you still off?
11 hours ago
@SA12USH Hi Shirley, really sorry about the situation there. Our engineers believe all power is now restored in the area. Are you still off?
11 hours ago
@doubletrouble22 Hi Lucy, so far so good, at this stage we're still aiming for between 22:30 & 23:30. Thanks, David
11 hours ago
@ShelleCauser Hi Michelle, sorry you're without power. Engineers are aiming to have you back up & running between 23:00 and Midnight - Steph
11 hours ago
@kayenightingale We'll pass your thanks on to our engineers - If I could send you a brew I would!
11 hours ago
@mshildrake65 Excellent news Mark - Thank you for your continued patience, it's much appreciated. Hope you have a great weekend - Steph
11 hours ago
@puddy73 Ah, that's good news! We're here 24/7 should you need us in future. Have a great weekend - Steph
11 hours ago
@puddy73 < know if the fault is on their part of the streetlight or if it's something that we need to repair. Thanks - Steph
11 hours ago
@NovahSMG Hello - I have sent you a DM to avoid the character limit with what is happening. Please let me know if you need any more info.
11 hours ago
@puddy73 Hi Jason, thanks for letting us know - With streetlight faults, the council will need to attend first and then they will let us >
11 hours ago
@_HW15 Hi Hugh, I've just seen that all power should be restored there now - Are you back up & running? Thanks - Steph
12 hours ago
@kayenightingale < let us know, I can see that all is in hand with our engineers so it shouldn't be too much longer for you now - Steph
12 hours ago
@kayenightingale Thanks so much for your continued patience Kaye, it's much appreciated - If you need anything in the meantime, please >
12 hours ago
@mshildrake65 I'm very sorry for the continued disruption, engineers will work as quick and safely as possible to restore your power. David
12 hours ago
@mshildrake65 Hi Mark, our engineers have had to extend the estimated time to between 21:30 & 22:30 due to the complex nature of the repairs
12 hours ago
@_HW15 but we are continuing to work to restore power to all homes as soon as possible. Sorry this is still affecting you. Alex
12 hours ago
@_HW15 Hi Hugh, we have engineers on site working to restore the power to the area, that's why it looks like yours has gone back off...
12 hours ago
@mshildrake65 Hi Mark, really sorry you're still without power, we're awaiting an update from site, I'll get back to you as soon as I hear.
12 hours ago
@NickRidpath didn't find the issue sooner and be able to give you notice. Alex
13 hours ago
@NickRidpath point that there was a safety issue, we then took the decision to isolate the power. Again apologies in this instance we
13 hours ago
@NickRidpath Hi Nick, we were made aware earlier today of an issue, we went out to investigate and then we found the fault, at was at that
13 hours ago
@MinaGourlay Hi Mina, can you send me your postcode so I can look into it for you. Alex
13 hours ago
@NickRidpath otherwise you are right we do try to give notice. Sorry we couldn't do that in this case. Alex
13 hours ago
@NickRidpath Hi Nick, when it is for safety there is not the time to door knock or notify you, we have to turn the electricity off quickly
13 hours ago
@NickRidpath Hi Nick, really sorry for the disruption, engineers had to isolate the power for safety to make repairs to a faulty u/g cable.
13 hours ago
@NovahSMG ..engineers to see what's happening. Rob
13 hours ago
@NovahSMG ..working on repairs in the area, however at the moment we don't have an new timeframe. We're now trying to get hold of the..
13 hours ago
@NovahSMG Hi - sorry about this, yes engineers were originally estimating power should be on between 18:30 and 19:30. They are still ...
13 hours ago
@ladyurbanfox Glad your back on, sorry you were without power for so long. Alex
13 hours ago
@ColchesterFC ...there are any vulnerable people in the area we should know about please let PM any details you have and we'll help. Rob
13 hours ago
@ColchesterFC ..to attend this issue at the moment. I am very sorry we're working to get to everything as soon as we can. If you think...
13 hours ago
@kayenightingale Hi Kaye, thank you for the kind words. If you DM your address we can confirm this for you? Ben
13 hours ago
@ColchesterFC Hi Neil - thanks for that info - we're trying to get to a lot of issues in the area still, and we haven't had a team free...
13 hours ago
@doubletrouble22 Hi Lucy, so sorry for the problems. We're aiming to have all power back on between 22:30 and 23:30 - Ben
13 hours ago
@whattodo19 ...If you need any more info please let us know. Rob
13 hours ago
@whattodo19 I'm sorry for how long this has been going on for Abby, I appreciate it must be very difficult to be without power for so long..
13 hours ago
@ianh2000 Hi Ian, I'm really pleased to hear you're now back on, we're still working hard to restore all remaining customers. Thanks, David
14 hours ago
@ColchesterFC @EDP24 Sorry to hear this Neil. Please can you DM a full postcode so I can look into this for you? Bev
14 hours ago
@mawallace44 Hi Mark, sorry for any problems. You should be back on power as of 17:42 - Ben
15 hours ago
@Gabriella_Saleh Hi Gabby. We're showing all supplies were restored this afternoon. If you're not back on then try resetting your trips. Bev
15 hours ago
@m1geo Brilliant news George! Really glad to hear it, well deserved cup of tea or something stronger as its Friday! Many Thanks - Sammy
15 hours ago
@HarbourInnSwold We currently have engineers on the way to site & will should have further info once they have arrived & investigated. Bev
15 hours ago
@marksmith_smid Hi Mark, really appreciate the kind comment and feedback. Have a great weekend! - Sammy
16 hours ago
@HarbourInnSwold @andyski5 Sorry to hear you're off power still. Please can you provide a full postcode so I can look into this for you? Bev
16 hours ago
@ladyurbanfox If its easier, do you have the call reference from when you called into us? Many Thanks - Sammy
16 hours ago
@ladyurbanfox Thank you for the photo if your happy to DM a contact number we can call you to get a call raised for the damage? - Sammy
16 hours ago
If you haven't got power but your neighbours power has recently come back on, try resetting your trip switches https://t.co/VI4w2QxyAG
16 hours ago
@doubletrouble22 We are trying to get everyone back on and running as quickly as we can. Thank you for your patience. -Demi
16 hours ago
@doubletrouble22 Sorry for this. Unfortunately faults are taking longer than usual to repair due to the extent of damage on the network.
16 hours ago
@MuchaMurapa Thank you for your support Mucha! I am glad to hear you are back on supply. Have a nice weekend :) - Demi
16 hours ago
@ladyurbanfox I can only apologies that you are unhappy with our explanations. - Sammy
16 hours ago
@ladyurbanfox just looking to answer all of the questions you have had regarding the power cut > (2/2)
16 hours ago
@ladyurbanfox @ofgem Not at all, just trying to help, i believe there is a lack in information you have been given > (1/2)
16 hours ago
@doubletrouble22 Hello Lucy, our engineers are on site, as they work we will look to update this further. Sorry for any inconveniences.
16 hours ago
@ladyurbanfox We attempted to switch power remotely from our control room which failed. Therefore we did attempt a repair. - Sammy
16 hours ago
@ladyurbanfox Feel free to browse our terms and conditions on our webpage which confirm updates on website are not always accurate - Sammy
16 hours ago
@ladyurbanfox Hi we are investigating at present, it does not confirmed we have attended we're awaiting engineers to become available- Sammy
16 hours ago
@1936matt Thanks Matt. I've DM'd you. Bev
16 hours ago
@whattodo19 Hi Abby, power should have been restored. Have trip switches been reset internally? If still no joy call 105 to sort this. Sam
16 hours ago
@fayebee88x Hello Faye,we are trying to restore the power as quick as we can but we still don't have a time for it to be back on, apologies.
17 hours ago
@1936matt Sorry to hear this Matthew. Please can you DM a full postcode so I can look into this for you? Bev
17 hours ago
@HayleyAttew_TV >> soon that we can offer you - Ben
17 hours ago